Firstly thank you to everyone who completed the recent survey. It is still open if anyone would like to still respond. I really appreciate all the lovely comments and suggestions, and have enjoyed reading them.
I thought I would share some of the results with you, and also try to address some of the points raised.
Results
Favourite Product: Tie between Skin Boosting Serum and Mango and Shea Butter Balm
Suggested products for 2009: Intense anti-ageing products, Body butters, lip balms, bath oils.
Half of you are happy with mulit-use products, and the other half would like to see products for hands, mature skin and individual skin types.
The majority of you want 100% natural skin care products so it is good to know we are on the right track there! 
The ratings for the products, website, service, newsletter etc were mostly 4-5, although I do appreciate that a few people may have experienced problems or difficulties for which I do apologize and hope we can make amends in the future.
Problems
Someone mentioned a problem with the website, where they are returned to the homepage when trying to view more details. This has been raised once before by a customer. I am really very sorry for the inconvenience, in fact I can imagine it is a complete PITA. I sent the details of the problem to the web developer but he was unable to replicate the issue or offer any solution. I thought perhaps it was a one-off but obviously not. If you get in touch and let me know the browser you are using (eg Internet explorer 7) I can try and get it fixed. In the mean time if there is any product information you need, email me and I will send a pdf with product details.
The issue of chemical-free sunscreen is quite complicated and costly although I appreciate the need for it. The main costs involved are tests required to prove any sunscreen claims, however we will continue to keep it open as an option and hope to incorporate various oils proven to offer sunscreen benefits (but we will not be able to make specific claims!)
The Turkish Delight Bath melts will be returning in another form! The moulds did stand up to the battering we gave them leading up to Xmas so we are sourcing new and exciting moulds for 2009. Also the Skin friendly mini bath bombs will be back as well.
Lastly it was mentioned that the blog is not updated enough, for which I sincerely apologize! I actually really enjoy writing so will endeavour to update the blog more frequently.
If you have any suggestions as to topics you’d like to see covered, or if you have any questions I can answer for future blog posts please leave a comment here.
Tags: 2 Comments
2 responses so far ↓
Hi I’d like to know about some of the oils I’ve never heard of before like rice bran oil and mowrah. Thanks.
HI Claire, thank you for your contribution. I will do a feature on both rice bran and mowrah butter next week, along with some of our other oils and butters! Great idea, thank you